Thursday, 22 November 2012

ip V6 monitoring now available

ipPatrol are please to announce that we can now monitor ip V6 services.

As more companies roll out their ip V6 services it has become essential that they can be monitored. ipPatrol have responded to that demand by updating our monitoring service so that it is dual stacked and can monitor ip V4 or ip V6 web sites and servers.

Our ip V6 monitoring checks every component of your ip V6 service including using ip V6 DNS to lookup your ip address, connecting to your web site or server over ip V6 and receiving roundtrip emails via ipV6.

Currently this service is only available on our mainland Europe monitors.

Our UK network is partically ip V6 ready but we are still waiting for two datacentres to provide ip V6 capability (Kingston Communications and Pulsant).

We are also still waiting for ip V6 provision in the USA/Canada and Australasia with most datacentres unable to give us a date when it will be available.

Friday, 16 November 2012

SIP and VOIP server monitoring

New monitoring features We have added SIP/VOIP server monitoring to our range of services. You can now monitor sip and voip servers Using the new monitor you can check your voip server is working. Optionally you can test authentication by supplying a username and password.

Thursday, 8 March 2012

ftp and sftp monitoring improvements

We have improved our ftp and sftp monitoring by adding an option to upload, download and delete a file.

If you specify a username and password when configuring your ftp/sftp monitor the monitor will automatically logon to your server and then processed to upload a small file, retrieve it and then delete it.

Previously we just used to check that your ftp server responded on the port.

The optional additional tests check all the major features of your ftp server are working.

Monday, 28 November 2011

More control of monitor sensitivity

We have added a new monitor sensitvity option.

Now you can configure how sensitive our monitoring is when detecting issues.

Previously the only control available was a double knock feature which caused the system to double check any error one minute later before delaring a service as down.

We now have 3 sensitivity opitions:-

High - If the majority of monitoring servers (2 out of 3) detect an issue the service is declared down.

Normal - All 3 monitoring servers have to detact an issue before the service is declared as down.

Low - All 3 monitoring servers have to detact an issue and a second visit (double knock) is performed a minute later to confirm the issue before the service is declared as down.

Improved SMS Delivery

We have recently improved our ability to deliver SMS messages to the USA.

It's always been difficult to get full coverage to USA networks and coverage can suddenly fail due to the networks removing access due to other parties sending unsolcited messages via the same routes.

We now have our own unique sender id for the USA which is fully compliant with the messaging networks requirements.

This means we now have full access to USA networks and that there should be no issues with delivery in the future.

Thursday, 13 October 2011

Unique sender address for email 2 sms

A number of customers use email to sms gateways to receive alerts. Unfortunately many of these use the sender address to either route or charge their customers account. If more than one of our customers has an account with them this can lead to sms messages being lost and/or the wrong account being charged.

The easy answer would be for the gateways to charge/route based on the receipient address rather than the sender or to allow a unique identifier in the subject or body of the message as some gateways do rather than working on the assumption that no 2 customers will ever have messages sent from the same address.

We have just updated our systems to deal with the issue regardless of who your gateway is.

Email to SMS contacts now have an extra option 'unique sender address'. Enable this and you will be given a unique address to add to your gateway as a valid sender and all messages sent to that contact will be sent from the unique address instead of our standard one.

Your messages will then be charged and routed via the correct account at the gateway.

Tuesday, 20 September 2011

BETA Trial - Roundtrip Mail Monitoring with POP3

We are now BETA trialing roundtrip mail monitoring using POP3.

Previously we offered roundtrip mail monitoring where we sent emails to your mail server and you forwarded them back to our monitoring servers. This proves that your inbound and outbound mail queues are working.

A number of customers asked us if it was possible for us to pick up the emails via POP3 rather than them being forwarded back thus proving that the inbound mail system is working and that the pop3 server is working and its possible to retrieve emails.

We have now implemented this feature and any customers wishing to try the new monitoring service should get in touch with support.