Monday, 28 November 2011

More control of monitor sensitivity

We have added a new monitor sensitvity option.

Now you can configure how sensitive our monitoring is when detecting issues.

Previously the only control available was a double knock feature which caused the system to double check any error one minute later before delaring a service as down.

We now have 3 sensitivity opitions:-

High - If the majority of monitoring servers (2 out of 3) detect an issue the service is declared down.

Normal - All 3 monitoring servers have to detact an issue before the service is declared as down.

Low - All 3 monitoring servers have to detact an issue and a second visit (double knock) is performed a minute later to confirm the issue before the service is declared as down.

Improved SMS Delivery

We have recently improved our ability to deliver SMS messages to the USA.

It's always been difficult to get full coverage to USA networks and coverage can suddenly fail due to the networks removing access due to other parties sending unsolcited messages via the same routes.

We now have our own unique sender id for the USA which is fully compliant with the messaging networks requirements.

This means we now have full access to USA networks and that there should be no issues with delivery in the future.